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408 Elkin Highway

North Wilkesboro, N.C. 28659

(336) 667-2558

© 2023 by L i l o u   P a p e r i e. Proudly created with Wix.com

 SHOP POLICIES  

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Quotes & Estimates

Artwork

Quotes & Estimates

Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).

Turnaround Time

Our standard turnaround time is currently 10 business days from the time that you submit your order. The term “standard turnaround” refers to orders which are our standard or oversize prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Embroidery Plus Inc.  will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.

In-Hands Date

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Executive immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.

Artwork Creation & Ownership

All artwork created by Embroidery Plus Inc. is the sole property of Embroidery Plus Inc.. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

Any artwork you submit to us for printing, that is not being created by Embroidery Plus Inc., is owned by you or its rightful owner, not Embroidery Plus Inc.. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

Art Preparation

Art not supplied in print ready format is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Embroidery Plus Inc.. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Embroidery Plus Inc., although the artwork itself, is still your property.

Art Approval

All artwork must be approved. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate of $75 per hour. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

Out of Stock Items

Embroidery Plus Inc. will not be responsible for items that are out of stock. All purchasing of product is done on an order­-by-­order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

Manufacturer Defects

Embroidery Plus Inc. is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.

Garment Subjectivity

Embroidery Plus Inc.  will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that like that meets your needs, but we also expect you to do some research before placing your order. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Blank samples will be at the customers expense unless otherwise noted. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.

Minimums

For the most accurate print minimums, please refer to the specific service pages on our website.

Under/Over Run Allowance

Custom printing is an artform. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.

All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Embroidery Plus Inc.  will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.

  • Standard & Oversize: 5%

  • Jumbo: 10%

Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.

Custom vs Contract Orders

We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations, in which we have a 10% under allowance per location being printed.

Contract Order Garments

We request an itemized list of each style, color, size, and quantity being delivered. We will check ­in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.

Image Sizes

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

Seam, Collar and Zipper Printing

We do our very best to produce the best looking prints. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

Care Instructions

In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all water based and discharge ink prints. Foil prints should be washing inside out and line dried. All goods should be washed before wearing. We use glue to keep the fabric in place while printing your goods. It is water soluble and will come out in the washing process.

Image Placement

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. 

Ink Color

Due to different fabrics and lots of ink produced, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.

Ink Color & Pantone Matching

Requested Pantone colors will cost more and we will have to do a quote or estimate on obtaining your specialty ink color. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.

Ink Color Change Minimums

All additional ink color changes will become a new order.

Style Change Minimums

Garment style or garment color changes are allowed as long as the minimum order quantity for that particular order is reached.

Shipping

We ship via USPS & UPS. A tracking number will be sent to you shortly after your order has left our facility. Embroidery Plus Inc is not responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Embroidery Plus Inc. assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval. We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.

Invoiced Quantity On Net Terms

IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 oversize prints, your order will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 95 and 105 pieces. This is the Under/Over Run Allowance for that order (5%). The price per piece will not change from the Order to the Invoice.

Packaging

All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.

Checking Your Order

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.

 

Payment Terms

Due In Full: ­Payment is due in full.

 

Net Terms: ­Orders with Net Terms (i.e. Net 15 or Net 30) can simply approve the order without payment up front. The invoice date and Net Term’s start date is generally the day your order is shipped. A final invoice will be emailed to you.

Terms & Conditions

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Embroidery Plus Inc. reserves the right to change its Terms & Conditions at any time without notice.

Social Sharing

We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.

2:SHIPPING

Quantity allowances

Payments & Terms